Privacy Policy

Last updated: 14 January 2026

SW Fire Door Specialists (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. We do not sell your personal data.

Who We Are

We provide fire door installation, inspections, and remedial works. The data controller for this website is SW Fire Door Specialists. If you have any questions, email info@swfiredoorspecialists.co.uk.

What We Collect

• Enquiry information: name, company (optional), email, phone (optional), postcode, and project details you submit via our contact/estimator forms.
• Uploads: photos, plans, or documents you choose to attach to an enquiry.
• Technical information: IP address, browser type, and device information may be processed for security and fraud prevention.
• Account data (if you register/login): name, email, and login-related information for access to the client/admin portal.

How We Use Your Information

• To respond to your enquiry and provide quotations or next steps.
• To deliver our services and communicate about scheduling, site access, and requirements.
• To protect the site from abuse (e.g., rate limiting and security logging).
• To improve our website and services using aggregated insights.

Legal Bases (UK GDPR)

• Contract / steps prior to contract: where you ask us for a quote or services.
• Legitimate interests: responding to enquiries, running our business, and keeping our website secure.
• Consent: where required for certain cookies or marketing/analytics technologies (see our Cookie Policy).
• Legal obligation: where we must keep certain records for compliance or accounting.

Sharing Your Information

We share personal data only where necessary, for example:

• Service providers: hosting, IT, and tools used to operate the website and communicate with you.
• Analytics/advertising providers: we use Google tags for conversion measurement (where enabled), which may set cookies and process identifiers.
• Legal and safety: if required to comply with law or protect our rights and users.

International Transfers

Some providers (such as Google) may process data outside the UK. Where applicable, appropriate safeguards are used (for example, standard contractual clauses).

Retention

We keep enquiry information only as long as needed for the purposes described above, including responding, quoting, and delivering services, and for any required record-keeping. You can request deletion where applicable.

Security

We take reasonable technical and organisational measures to protect personal data. However, no website can be guaranteed 100% secure.

Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion (in certain circumstances)
• Restriction or objection to processing
• Data portability (in certain circumstances)

To exercise your rights, email info@swfiredoorspecialists.co.uk. We aim to respond within one month.

Complaints

If you have concerns, you can contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/.

Changes To This Policy

We may update this policy from time to time. We will post updates on this page with a revised “Last updated” date.